Terms of Service and End User Licence Agreement

Last updated: 2 July 2026

These Terms of Service (the "Terms") form a legally binding agreement between you ("you" or "User") and Ashley Bayes, trading as NavBuddy ("NavBuddy", "we", "us" or "our"), a sole trader established in the United Kingdom at 3 Woodside, Vigo, Gravesend, Kent, DA13 0SU, contactable at ash@nav-buddy.com and on +44 7525 071415. By downloading, installing or using the NavBuddy iOS application (the "App") you agree to these Terms. If you do not agree, do not use the App.

1. The App and what it does

NavBuddy is an anxiety-aware GPS navigation application providing turn-by-turn driving guidance, voice reassurance prompts, a Gradual Exposure course and related features. The App is for use by drivers in the United Kingdom and the European Economic Area. It is a navigational aid and is not a substitute for safe driving practice, attention to the road, your own judgement or compliance with the Highway Code and applicable traffic laws.

2. Eligibility

You must be at least 17 years old (the minimum age for holding a UK provisional driving licence) and capable of forming a binding contract under the law of your country of residence. If you are using the App on behalf of another person, you confirm you have authority to bind them.

3. Account registration

To use the full Service you must create an account using the in-app sign-in options. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at ash@nav-buddy.com if you suspect unauthorised use.

4. Free use and subscriptions

4.1 Free drives

NavBuddy provides two complimentary navigated drives per account, on a lifetime basis. After the second drive a subscription is required to continue using GPS navigation features.

4.2 Subscription tiers

• Navigator — £4.99 per month. Includes GPS navigation and anxiety-support tools.
• Explorer — £9.99 per month. Includes everything in Navigator plus the Gradual Exposure course.

Prices are inclusive of UK VAT where applicable; Apple calculates and remits any sales tax or VAT due in your territory.

4.3 Auto-renewal disclosure

Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase.

4.4 Billing

All payments are processed by Apple through your iTunes/App Store account in accordance with Apple's terms. We do not receive your payment card details. If a payment fails, Apple may suspend access to paid features in accordance with its billing rules.

4.5 Price changes

We may change subscription prices from time to time. Where Apple's rules require, you will be notified in advance and asked to consent to the new price before it takes effect; otherwise we will give you not less than 30 days' notice before the change applies to your renewals.

4.6 Location permission required

Navigation features require you to grant the App access to your device's location while it is in use. If you decline or later withdraw that permission in iOS Settings, navigation features will be unavailable until permission is restored. This does not affect your subscription or your right to cancel it through the App Store.

5. Right to cancel and refunds

5.1 14-day statutory cancellation right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have 14 days to cancel a distance contract for digital content. By starting to use the App during this period you expressly request immediate performance and acknowledge that you lose the right to cancel once supply has begun, in accordance with regulation 37(1)(a).

5.2 App Store refunds

All refunds for App Store purchases are administered by Apple in accordance with Apple's refund policy, available at support.apple.com/HT204084. We are not able to issue refunds directly.

5.3 Consumer Rights Act 2015

Nothing in these Terms affects your statutory rights in respect of digital content under Chapter 3 of the Consumer Rights Act 2015, including the right under sections 34 to 36 to digital content that is of satisfactory quality, fit for purpose and as described, and the remedies of repair, replacement or refund under sections 43 to 45 where it is not.

6. End User Licence Agreement

6.1 Licence grant

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, limited licence to download and use the App on an Apple-branded device that you own or control, solely for your personal, non-commercial use. This licence is granted under the terms of this agreement as supplemented by the Apple Media Services Terms and Conditions in respect of the App Store.

6.2 Restrictions

You must not, and must not permit any third party to: (a) copy, modify, distribute, sell, lease or sublicense the App; (b) reverse-engineer, decompile or disassemble the App except to the extent permitted by mandatory law; (c) remove or alter any proprietary notices; (d) use the App to develop a competing product; (e) use the App in a way that breaches applicable law, road traffic law or the Highway Code; or (f) interact with the App in a manner that is unsafe while driving (always pull over before configuring the App).

6.3 Intellectual property

The App, including its source code, design, audio files (including pre-recorded voice prompts), trade marks and other materials, is owned by NavBuddy or its licensors and is protected by copyright, trade mark and other intellectual property laws. All rights not expressly granted are reserved.

7. Acceptable use

You agree not to: use the App while driving in a manner that breaches sections 41D or 41 of the Road Traffic Act 1988 (mobile-device offences); interfere with the security of the App; attempt to gain unauthorised access to our systems; abuse the free-drive allowance (for example by creating multiple accounts to obtain additional free drives, which we may treat as a breach of these Terms); upload content via the feedback form that is unlawful, defamatory or infringes third-party rights; or use the Service for any unlawful purpose.

8. Third-party services and data

The App relies on third-party services for payment processing, account hosting, push notifications, mapping and routing. We are not responsible for the availability, accuracy or content of those services. Map data, routes and estimated arrival times are provided "as is" and may be inaccurate, out of date or incomplete; you must always follow road signs, signals and your own observations.

9. Disclaimers

The App provides driver-support tools, including reassurance prompts and the Gradual Exposure course. It is not a medical device, does not provide medical, psychological or therapeutic advice, and is not a substitute for advice from a qualified healthcare professional. If you experience significant driving anxiety or other health concerns, please consult your GP or a registered mental-health practitioner.

To the fullest extent permitted by law and subject to clause 10, the App is provided on an "as is" and "as available" basis. We do not warrant that the App will be uninterrupted, error-free, or that defects will be corrected immediately. GPS accuracy depends on factors outside our control, including device hardware and satellite reception.

10. Liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of your statutory rights under the Consumer Rights Act 2015 (including under sections 34, 35 and 36 in respect of digital content); or any other liability that cannot be excluded or limited under English law.

Subject to the paragraph above, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, is limited to the greater of (a) the total amount paid by you to Apple in respect of NavBuddy in the 12 months immediately before the event giving rise to the liability, and (b) £100. We are not liable for any loss that was not reasonably foreseeable at the time you entered into these Terms, nor for loss caused by an event outside our reasonable control.

11. Suspension and termination

You may stop using the App at any time and may cancel your subscription through the App Store. You may delete your account in-app via Settings > Account > Delete Account. We may suspend or terminate your access where you materially breach these Terms, where we are required to do so by law, or where we cease providing the Service (with reasonable notice). Termination does not affect any rights or remedies accrued before termination.

12. Changes to the App and to these Terms

We may update the App and these Terms from time to time. We will give you reasonable notice of any material changes (including by in-app notice or by updating the "Last updated" date above). Your continued use of the App after the changes take effect constitutes acceptance of the revised Terms. If you do not accept the changes, you must stop using the App and may cancel your subscription.

13. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts, and if you are a consumer resident in the European Economic Area you may bring proceedings in the courts of your country of residence in accordance with applicable consumer-protection law. Nothing in this clause limits your statutory rights, including your right under the Consumer Rights Act 2015 to bring a claim in your local court.

14. Online dispute resolution

EU-resident consumers may submit complaints via the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not currently obliged to use alternative dispute resolution but will consider any reasonable proposal in good faith.

15. Apple-specific terms (Schedule)

You acknowledge that these Terms are concluded between you and NavBuddy only, and not with Apple Inc. or its subsidiaries ("Apple"). NavBuddy, and not Apple, is solely responsible for the App and its content. The following terms apply in addition to, and prevail over any conflicting provision in, the remainder of these Terms in respect of your use of the App obtained through the Apple App Store:

1. Acknowledgement. This agreement is concluded between you and NavBuddy only, and not with Apple. NavBuddy, not Apple, is solely responsible for the App and its content.
2. Scope of licence. The licence granted to you for the App is a non-transferable licence to use the App on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
3. Maintenance and support. NavBuddy is solely responsible for providing any maintenance and support services with respect to the App, as specified in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
4. Warranty. NavBuddy is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be NavBuddy's sole responsibility.
5. Product claims. You and NavBuddy acknowledge that NavBuddy, not Apple, is responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation, including in connection with the App's use of the HealthKit and HomeKit frameworks (which it does not use).
6. Intellectual property rights. You and NavBuddy acknowledge that, in the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, NavBuddy, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country; and (ii) you are not listed on any US Government list of prohibited or restricted parties.
8. Developer contact information. Direct any questions, complaints or claims to: Ashley Bayes trading as NavBuddy, 3 Woodside, Vigo, Gravesend, Kent, DA13 0SU, United Kingdom, ash@nav-buddy.com, +44 7525 071415.
9. Third-party terms. You must comply with applicable third-party terms of agreement when using the App.
10. Third-party beneficiary. You and NavBuddy acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

16. General

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force. Our failure to enforce a right is not a waiver of that right. You may not assign these Terms without our consent; we may assign them to a successor in connection with a sale or restructuring of our business, provided your rights are not adversely affected. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in respect of the App.

17. Contact

Questions about these Terms should be sent to ash@nav-buddy.com.